EventPlatform

Help

How to register for an event, pay, and find everything about your registration.

How to register

  1. 1

    Create an account

    Sign up with your email or Google. One account works for every event on the platform.

  2. 2

    Choose an event and category

    Open the event page, read the regulations and requirements of each category, then press Register.

  3. 3

    Fill in the form

    Enter the participant details the organizer asks for. Some events also ask for an ID card or a medical document.

  4. 4

    Pay

    Pay with QRIS, a bank virtual account or PayPal. A confirmation email arrives as soon as the payment is confirmed.

Payment

  • QRIS — scan with any banking or e-wallet app.
  • Virtual account — BJB, Mandiri, BRI, BNI, BSI, CIMB, Permata or Danamon.
  • PayPal — charged in USD, for participants paying from abroad.

A QRIS code or virtual account number is valid for one hour. If it expires before you pay, open Registrations in My Account and start the payment again — your place is kept as long as the category still has places left.

Fees are paid to the platform on behalf of the organizer. Paid registrations are not refundable; see the Terms of Service.

Your account

  • Registrations — status and payment of every registration.
  • Personal Info — the details used to fill in your registrations, plus downloading your data or deleting your account.
  • Shop Orders — merchandise bought from an event shop.

Frequently asked questions

My registration says it is waiting for approval.
Some organizers review registrations before payment. You will get an email when it is approved, and can then pay from Registrations in My Account.
Can I register a group?
If the organizer allows it, use Collective Registration on the event page: one submission for several participants. The organizer reviews it, then each participant pays.
I paid but my registration still shows pending.
Confirmation usually takes a few seconds. If it still shows pending after 15 minutes, contact us with your registration number and proof of payment.
Where is my e-ticket?
Your payment confirmation email is your proof of registration. The e-ticket with your check-in QR code and BIB is emailed before race-pack collection.
Can I change my category or transfer my place?
That depends on each event's regulations. Contact us with your registration number and we will check it with the organizer.

Still need help?

Email contact@example.com or call +62 800 0000 0000. Include your registration number so we can find it quickly.